Can I return the purchased items?
Any person who is a Consumer has the right to withdraw from the contract of sale within 14 days for any reason. This is regulated by the Act of 30.05.2014 on consumer rights (Journal of Laws of 2014 item 827). Withdrawal from the contract is free from payment of any sum, i.e. compensation. The right to withdraw from the contract does not include goods made to order.
How to return the purchased goods?
- Check if 14 calendar days have passed since the delivery of your goods and you made the purchase as a private person (not for the company)
- Submit a statement of withdrawal. You can do it in any form, but it's best to do it in writing or use our ready print or fill out the form.
Download statement Withdrawal from contract
How and when will the payment be returned?
- We refund all payments and delivery costs (except for additional costs, the cheapest form of delivery offered by the seller is returned) immediately - no later than within 14 days of receiving the declaration.
- Option to change the form of a refund after acceptance by both parties.
- Goods should be sent no later than 14 days after sending the statement of withdrawal from the contract.
- Returned goods should be in full with all elements, should not have damage or permanent traces of use of the product.
- The customer is responsible for the wrong use and functioning of the Good, this is tantamount to a reduction in the value of the good.
Returned item status
- Goods should be properly secured (protective safeguards).
- It is recommended that the product be returned in the factory packaging.
- The trader may withhold reimbursement until receipt of the goods.
- The customer is required to pay for Additional Services and services (e.g. service works) carried out until the withdrawal from the contract
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