Can I return the purchased items?

Any person who is a Consumer has the right to withdraw from the contract of sale within 14 days for any reason. This is regulated by the Act of 30.05.2014 on consumer rights (Journal of Laws of 2014 item 827). Withdrawal from the contract is free from payment of any sum, i.e. compensation. The right to withdraw from the contract does not include goods made to order.

How to return the purchased goods?

  • Check if 14 calendar days have passed since the delivery of your goods and you made the purchase as a private person (not for the company)
  • Submit a statement of withdrawal. You can do it in any form, but it's best to do it in writing or use our ready print or fill out the form.
    Download statement Withdrawal form contract
  • Send the completed application to the address of the warehouse address Przędzalniana 6F 15-688 Białystok or directly via e-mail to the address

How and when will the payment be returned?

  • We refund all payments and delivery costs (except for additional costs, the cheapest form of delivery offered by the seller is returned) immediately - no later than within 14 days of receiving the declaration.
  • Option to change the form of a refund after acceptance by both parties.
  • Goods should be sent no later than 14 days after sending the statement of withdrawal from the contract.
  • Returned goods should be in full with all elements, should not have damage or permanent traces of use of the product.
  • The customer is responsible for the wrong use and functioning of the Good, this is tantamount to a reduction in the value of the good.

Returned item status

  • Goods should be properly secured (protective safeguards).
  • It is recommended that the product be returned in the factory packaging.
  • The trader may withhold reimbursement until receipt of the goods.
  • The customer is required to pay for Additional Services and services (e.g. service works) carried out until the withdrawal from the contract

Return form

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Whether you're looking for a steam shower ESSENTE has the solution for you. From design to assembly brand ESSENTE fabricates, oversees and distributes steam showers and bath products to customers throughout the Poland and all Europe. By removing the middle man we are able to offer the highest quality in craftsmanship and design at an extremely competitive price. All of our products come with a 2 year warranty. By building a quality line of steam showers, Infrared Saunas and whirlpool bathtubs in conjunction with providing excellent customer service Essente has grown its business one customer at a time.

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Whether you're looking for a bathroom bathtub ESSENTE has the solution for you. From design to assembly brand ESSENTE fabricates, oversees and distributes bathtubs to customers through out the Poland and all Europe. By removing the middle man we are able to offer the highest quality in craftsmanship and design at an extremely competitive price. All of our tubs come with minimum 3 years warranty. In our offer you will find a acrylic corner bathtubs (asymmetric, symmetric), wall-mounted bathtubs, freestanding baths and walk-in tubs. Essente is too one of bigger polish producer of jacuzzi hydromassage bathtubs. We offer over 150 models in different shapes, sizes, equipment. 

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Essente brand offers comprehensive solutions for your bathroom. In portfolio of ESSENTE you will find high quality shower cabins and the shower door, shower panels and columns, shower trays, head showers and arms. Essente is a synonym of modern design, subtle design, novel solutions.

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In our offer we propose the spare parts for shower cabins and bathtubs.

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A wide range of modern Jacuzzis for the garden. Angel Spa is a Polish producer of outdoor all-year-round whirlpool bathtubs. Our offer includes rectangular and square jacuzzis in various systems and configurations. The largest reliable Aquitaine jacuzzi has 71 massage jets in the Luxor water-air system. The products are distinguished by the fact that they have mounted colored LED lighting, ozonator, UV lamp and a system controlled by a smartphone application. An additional option is a Wi-Fi module, Aquatic audio system and a thermal cover.

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A garden hot tub is a unique product originating from Scandinavian countries. A wood-fired garden hot tub is an ideal solution for people who want to bathe outdoors at any time of the year. In winter, a garden hot tub will warm you up with a hot bath for a low fuel cost. In summer, it will diversify a party in the garden and provide deep relaxation after a hard day at work.

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